At Bruton there is no problem with getting onto trains on Platform 1, leaving for Bristol and stations on the way there, or for trains arrivingfrom Weymouth and stations on the way from there.
The difficulty is with trains arriving at Platform 2 from the Bristol direction and from London Waterloo, or leaving in the Yeovil and Weymouth direction, since the footbridge over the tracks has no ramp for wheelchairs. Construction of a ramp would involve huge capital costs, and many other places would have priority before Bruton for any funds available. Passengers on GWR services should call the company at least 24 hours before travel and they can arrange help for you. The number for this service is 0800 197 1329 (lines open 0700 - 2200 hrs). You can also apply on line, and again you need to do this at least 24 hours before travel, clicking here.
For travellers on South West Trains services 0800 52 82 100, or apply on line, clicking here.
At Castle Cary the problem is also because of a footbridge with no wheelchair ramp, affecting passengers using Platforms 2 and 3, arriving from London or Bristol or leaving for Exeter and the west, and all those arriving from or going to Yeovil, Weymouth, and stations on the way.
If you call Great Western Railway at least 24 hours before travel they can arrange help for you. The number for this service is 0800 197 1329 (lines open 0700 - 2200 hrs). You can also apply on line, and again you need to do this at least 24 hours before travel, clicking here.
On South West Train services see the note above.*
To find out more about the layout and facilities at either station click on the name of the one you want: Bruton,Castle Cary. At the bottom of the page about each station you’ll find a line about Accessibility and Mobility Access: click on the link at the end of the line to see a drop-down list.
Assisted Travel more generally
Help is widely available throughout the rail system for those who need it. For journeys involving other companies click on National Rail.